Gear up payment issues on your account

If you endeavour to buy something on Google Play but your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Order Bug

If y'all've bought something and then accept a problem with or question most it, encounter problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the acme, select Alerts Notification bell icon.
  3. If you take a red alert, enter your payment information and wait for the squad to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Try to pay with a different payment method

If there's a problem with ane payment method you tin can try paying with a different one.

  1. On your Android telephone or tablet, open the Google Play Shop app Google Play.
  2. Become back to the particular yous want to buy & tap the toll.
  3. Tap the current payment method.
  4. Choose a unlike payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Ready credit and debit menu errors

In that location may be a problem with your credit or debit card if you see i of the post-obit error messages:

  • "Unable to process payment: low menu remainder"
  • "Unable to complete transaction. Please use another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Right this card info or try some other card"

To gear up these errors, endeavor the following steps:

Make sure your card & accost information is up to date

Expired credit cards or erstwhile billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to exist declined. Bank check the goose egg code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Bank check that the accost listed matches the billing address of your menu.
  5. If needed, update the accost.

Then, try your purchase once again.

Submit whatsoever extra data that is requested

If the error message is followed past instructions for submitting additional information to Google, delight submit it. Nosotros will non be able to process the transaction on your business relationship without this data.

Check you lot accept sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Cheque your account to brand certain you have enough to complete the purchase.

Contact your banking company or card issuer

Your carte may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to ask nigh the transaction and see if they know the reason for the turn down.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Residue, Gift Cards, and more than)

If yous come across "Your payment was declined due to an issue with your account"

If you lot meet this bulletin, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more information to comply with EU law (Customers from Eu fellow member states only).

To help set up these issues:

  1. Go to the payments center.
  2. Have action on whatever errors or requests in the payments eye.
    • You might need to verify your identity before you can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are upward to engagement.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through straight carrier billing, endeavour the following:

  • Make sure y'all're continued to your carrier network, direct or by wi-fi.
  • Brand certain y'all've added directly carrier billing as a payment method.
  • Brand sure you're using the local currency.

If you nevertheless have issues, contact your mobile phone service provider for help.

If you can't add together a payment method or accept a problem with a dissimilar payment method

If you lot're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide annihilation that'due south asked for.
  3. Cheque that your accost is up to date.
  4. Check that the payment methods listed are the ones you want to apply.

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card before yous can use information technology once again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary accuse on your carte statement along with an 8-digit lawmaking.
  5. To complete verification, get to pay.google.com and enter the viii-digit code.

If you try to verify the payment method again:

  1. Confirm which card y'all want to verify.
  2. Check how long ago y'all tried to verify your carte du jour.
    • If less than ii days: Look up to 2 days.
    • If more 2 days: Cheque your menu statement. You should detect a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Menu is grayed out & says "card is ineligible"

You lot can't utilise this card for this purchase. Effort to make the purchase once again with a dissimilar card.

If the card you desire to use isn't listed, follow the on-screen instructions to add together a new bill of fare.

If you lot apply dual SIM card devices

Check if the right SIM card is in slot ane and remove whatever SIM card from slot ii.

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